A boutique consultancy built around one idea

Sylvester leads our technology and infrastructure work, drawing on more than fifteen years managing complex technical environments. His focus is simple: make the systems serve the business, rather than the other way round. He helps leaders move past brittle, bolted-together tooling towards platforms that are modern, secure and genuinely fit for how the organisation operates.

His background spans cloud and infrastructure architecture, virtualisation and containerisation, networking and VoIP, DevOps and observability, and the data-centre operations that decide whether a system is trusted day to day. More recently that has extended to AI-ready, high-availability environments for LLM workloads, data-pipeline modernisation, and the governance and security that make adoption responsible rather than risky.

Having led managed-infrastructure teams as an executive and technical director, and now serving as a Chief Technology Officer, he keeps the commercial and governance picture in view while staying close to the detail. Working alongside Megan-Jordan, he makes sure the technology is shaped by the operating model from the first conversation, so what gets built is what the business will actually use.

Megan-Jordan leads our business operations and transformation work, with more than a decade improving how small and mid-sized organisations run. She helps leaders turn a busy, reactive organisation into one that runs on clear processes, sensible governance and roles people understand, so the business depends less on heroics and more on how it is designed to work.

Her experience runs across business analysis and process optimisation, change management and adoption, project and programme delivery, CRM and customer-success operations, and compliance and governance, including SOPs, knowledge management and performance reporting. Having held progressive operations roles up to senior compliance officer, she is candid about what is and is not working, and pragmatic about sequencing change so the organisation can absorb it without grinding to a halt.

Her approach starts with the outcome the leadership team is after, then works back to the operating model, processes and measures that will get there. With Sylvester, she ensures every process redesign is matched by technology that supports it, so improvements are embedded in the way the business runs, not left to fade once the project ends.